*RETURNS AND REFUNDS
*TRACKING AND SHIPPING
How do I sign up for a SHOPPERSLAND account?
- Click the “Register or Sign in”” and then sign up in the top right corner of your screen.
- You will then be asked to provide some basic information.
- When you have provided the required information, click submit to finish the sign-up process.
- An authentication mail welcoming you to SHOPPERSLAND would be sent to you.
How do I change my password?
- Click My Account in the top right corner of your screen (if you are logged in you would see your name there).
- Click on “Account details”, then you can change your password.
- Click ‘Save changes”
What are SHOPPERSLAND Terms and Conditions?
Read our Terms and Conditions carefully. There; we have all our policies and rules incidental to SHOPPERSLAND. All important information around our terms and every information you furnish is guaranteed to be highly confidential. (Insert link to redirect to) Terms and Conditions
Can I add other addresses to my account?
To ensure that your account is always secure, multiple email addresses cannot be added. However, current email address can be replaced with a new one anytime from “My Account”.
What do I do to deactivate my account?
You can do that by contacting any of our customer care representative via email or phone call.
What happens if I fail to use my account for a long period of time?
If account has not been used for a long time, it would not be deactivated unless requested for.
I can’t remember my password, what do I do?
- Click on “Register/Sign in” on the top right corner of your screen
- Click on “Lost password”, then Enter your “Username or Email address”
- Click on “Reset password”
- A link will be sent to your mail
- Click on the link in your mail to “Reset password”
How do I change my Billing and/or Shipping address?
To add an additional delivery address to your account:
- Click My Account in the top right corner of your screen
- Now click “Addresses” on the left side of the screen.
- Click on the edit icon next to your address, make the necessary changes and click on Save address.
Is an email address really necessary to sign up on SHOPPERSLAND?
Yes. The email address you provide helps us to easily convey information to you either as a user or seller. It also serves as an access code to Log in or operate on the site. Your email address helps us provide timely information to you about your order.
When is the appropriate time to start shopping?
Any time, any day! We operate a 24-hr online store.
The Personal Information provided to SHOPPERSLAND, are they confidential?
On SHOPPERSLAND, every User is guaranteed high confidential protection of personal information. All step by step verification and authentication set up by SHOPPERSLAND is guaranteed to protect the interests of users.
RETURNS AND REFUNDS
How do I make a return?
Returns can be made after filling our contact form or call on 09087502287-90
if you have any questions.
On what grounds do I make a Return?
Items can be returned subject to our return policies specified in the Terms and Conditions on grounds for returns, which are;
- The description of the product is different from the product received
- The image of the product is different from the product received
- Item ordered is not delivered within the stated delivery period
- The product is damaged:
- It has been established that the product was damaged before delivery
What is the duration for getting a refund?
When an item is returned, buyers receive refund within 5 business days
How long does it take to make a return or cancellation?
All returns and cancellation must be done within 48hours of receipt
Would a Return attract a fee?
ZERO fees if you return an item.
What is the next step after initiating a return?
- PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies.
- DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP
Return the item to our COLLECTION CENTER or we can pick up from you within 1-2 business days. Always ensure your return slip is signed by our agents as your proof of return.
- REFUND PROCESSED
Once we receive your returned item, we will inspect it and be sure that the damage or default was indeed occasioned by SHOPPERSLAND before we proceed to process your refund within 5 business days via voucher or bank transfer depending on your selected option.
How long before my item is picked up from my delivery address?
As soon as a request for a return is made we would effect collection from the delivery address immediately.
If the time for returns elapses can I still make a return at another time?
The Policy of SHOPPERSLAND is that all returns must be made within a 48hour period, therefore if the said period elapses, returns cannot be made after.
What if my returns have been collected for a while and yet no response?
The management would regrettably rectify the error immediately.
Can I track my Return Product?
SHOPPERSLAND would ensure proper communication on the whereabout of the items via Email or Text.
Can I have a returned product Exchanged with another Product?
This is against the policy of SHOPPERSLAND. No exchanges would be made.
On what grounds are items Redelivered to me instead of refund?
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a Phone returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.
Where is the Collection Centre?
Shop RH46, Wuye Ultra-Modern Market, Wuye Abuja.
TRACKING AND SHIPPING
How long before my order is delivered?
SHOPPERSLAND guarantees a same day delivery system on orders made on all products before 12pm. However, for products that fall above 20Kg weight capacity may not be guaranteed a same day delivery.
How can I Track my order?
Regular updates would be furnished to you via Text or Email. Your tracking number issued to you on all orders would be required for tracking.
Are Deliveries made outside Abuja?
At the moment SHOPPERSLAND runs a delivery service indigenous to the Abuja Metropolis and environs.
Can I change my shipping address after I have placed my order?
A fresh request can be made to have your order delivered to a different address. Such request can be made before item is shipped. Please contact our Customer Service call center at 09087502287-90 or contact us via Email
If you want to change the shipping address to a different region or city, we will have to cancel your order.
I found the package open and the product seal broken on delivery. What should I do?
Where order is found broken or tampered with do you have the right to refuse such package and we at SHOPPERSLAND would not accept returned products with open or broken seal. We will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately at 09087502287-90 or contact us via Email.
I missed my delivery. What happens now?
We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.
Will somebody contact me before delivering the package to my location?
Yes, our delivery personnel will contact you to confirm your availability and exact location.
What are delivery charges?
Delivery charges are the costs undertaken by SHOPPERSLAND and our logistics partners to bring your ordered item(s) to your doorstep.
I Made multiple Orders on items, but I have received only one item so far. What’s going on?
Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items.
Can my parcel be delivered to an office address?
Yes! Your parcel can be delivered to any address convenient for you within the Abuja metropolis and environs. Just enter your preferred address as your ‘shipping address’ during checkout.
Can I pick up my item instead of having it delivered?
No, all pickup, delivery and logistics will be handled by SHOPPERSLAND.
Can someone collect my prepaid package on my behalf?
Yes. Please ensure your representative has the tracking number and a signed copy of your ID.
My parcel has been reported missing. What now?
At SHOPPERSLAND we guarantee a replacement at no extra cost, do not fret.
What cards are recognized and acceptable for payment on the SHOPPERSLAND platform?
The following credit and debit cards can be used as payment:
VISA CARD, MASTER CARD, VERVE CARDS.
Is card on delivery an acceptable payment option?
Cash on delivery is however not an acceptable mode of payment on the SHOPPERSLAND Platform.
Can I change my Payment plan using a different card?
This is acceptable, from verified cards subject to SHOPPERSLAND payment policy.
How do I pay with my Debit / Credit Card?
At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank has activated your Credit Card/ Debit Card for online payments. Please note that SHOPPERSLAND provides the utmost security on your payments.
What steps does SHOPPERSLAND take to prevent card fraud?
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
Why was my Credit/Debit Card declined?
If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Contact your bank for further details.
Some cards issued outside Nigeria are also not supported on SHOPPERSLAND and may be declined.
Can I use two methods of payment when ordering online?
Sorry, we only accept one payment method per order
Does SHOPPERSLAND offer payment in installments?
Sorry, we don’t offer payment in installments at this moment
What currency is recognized on SHOPPERSLAND?
Naira is the currency denomination only recognized
How do I place an order?
This stress-free process makes shopping on SHOPPERSLAND all the more fun, it is easy! Once you have found the product you want to buy, just follow the steps below:
- After identifying the product, you want Click on “ADD TO CART” to add this product to your cart
- Click on ‘CART‘ on the Top Right
- Click on ‘PROCEED TO CHECKOUT’
- Register an account or Login into your existing account by entering your Email and password
- Enter your shipping/billing information, ensuring your address is complete and accurate
- Choose your preferred payment option (Card Type)
- Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us as soon as you have placed your order.
Need help placing an order?
Call our Customer Order Line – 09087502287-90
Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
How do I know my order has been confirmed?
We’ll send you an email once your order has been confirmed.
My payment was processed successfully but I didn’t get any order confirmation. What should I do?
Please contact our Customer Service Team on 09087502287-90 or contact us so we can help you to resolve the issue.
How can I track my order?
We will notify you through regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number at the tracking option provided for on the home page.
How quickly can I get my order?
Orders made can be delivered within a 24hour period, only for small items ordered for, before 12pm.
How do I cancel my order?
You can cancel your order by contacting our Customer Service or calling us on 09087502287-90 or send us a mail.
My order is delayed, what should I do?
We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to contact our Customer Support Team on 09087502287-0 or contact us via Email. You can also follow your order’s progress by entering the order tracking number in the designated tracking order option provided for.
Why am I having difficulty with placing my orders in my cart?
If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 09087502287-90 or send us a mail.
I haven’t Received the Invoice for My order. What do I do?
A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, contact our Customer Service Support Team on 09087502287-90 or contact us via email and we will send it to you.